Brochures

Quick links - ( 58 results )

Account Management
Achieving Results Through People
Achieving Results Through Relationship
Achieving Results Through Resources
Automotive Customer Lifecycle
Brainstorming In Teams
Business & Resource Planning
Business Writing
Call Centre Coach
Call Centre Helpdesk
Call Centre Inbound
Call Centre Outbound
Career And Development Planning
Change Management
Coaching With Passion
Communication Skills
Complete Automotive Training Solutions
Connecting People to People
Consultative Selling
Contact Center EUT – Effective Utilisation of IT Systems
Contact Center MOR-Mission, Organizational Structure & Role Definitions
Contact Center PTC – Process Toolkit for Management, Supervision and Control
Contact Center PTEx – Process Toolkit for Customer Experience Management
Creativity & Innovation For Business Performance
Dealership Management
Dealership Network Management
Defining The Customer
Effective On-The-Job Training
Finance For Non-Financial Professionals
Going For Results
IKMS – Implementation of Knowledge Management System® in your Contact Center
Improving Results – Setting The Direction
Managing Global Diversity
Managing Managers
Negotiation Skills
Networking
Performance Leadership
Personal Power & Presence
Precision Questioning
Presentation & Performance
Problem Solving & Creative Thinking
Problem Solving & Decision Making
Process Design & Use
Professional Selling
Project Management
Risk Assessment & Risk Management
Sales Effectiveness
Sales Management
Selling At Exhibitions And Shows
Stress Management
Team Building
Telesales
Ten Leadership Qualities That Motivate
The Automotive Distributor/Dealership Management Framework
The COC Opportunity Maps
Time Management
Value Of Information Technology In Business
Writing Winning Proposals

Creativity & Innovation For Business Performance

November 22, 2009    
Creativity & Innovation For Business Performance

This training programme is about reaching further by using the power of imagination and creative thinking. It is aimed at refreshing the way you think, exploring the very way the mind works and helping you break through... »»

Ten Leadership Qualities That Motivate

October 14, 2009    
Ten Leadership Qualities That Motivate

TARGET GROUP This training is intended for any employee who provides guidance, leadership or manages another employee. This could include team leaders, crew chiefs, leads, new supervisors, middle managers or senior leaders. APPROACH This... »»

Coaching With Passion

June 14, 2009    
Coaching With Passion

Coaching has become inextricably linked to success in today’s business world. The term coaching is part of the corporate language and used as frequently as profit, sales figures or productivity improvement in managerial,... »»

Value Of Information Technology In Business

May 22, 2009    

The role of Information Technology (IT) has never been more vital to organizations seeking to achieve high performance. For decades, IT and business executives have debated on the merits of technology investments. Today,... »»

Risk Assessment & Risk Management

May 22, 2009    

Everyday businesses make decisions on whether or not to continue certain projects. A systematic and balanced approach to these decisions can reduce the risk of failure and save significant amounts of money and inconvenience... »»

Process Design & Use

May 22, 2009    

Process design has become a way of life for today‘s organisations. It is simply not possible to survive in today’s climate without continuously designing and improving the way work is done. This training programme... »»

Business & Resource Planning

May 22, 2009    

“Some people believe that management is a profession that’s partly an art and partly a science.” A “managerial worldview” is internalised via research and learning processes. It provides the... »»

Business Writing

May 22, 2009    

Clear communication is essential for performance in any business organisation. Even more important is clear and coherent communication when you are a part of a global organisation. Your message has to overcome cultural differences... »»

Problem Solving & Decision Making

May 22, 2009    

In our fast paced reality, we are constantly challenged with the need to make decisions. Some are targeted at solving problems, while others are aimed at preventing them. Our ability to prevent a situation from deteriorating... »»

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