DOOR International B.V. » Contact Centre Solution Framework http://www.doortraining.com “In search of your excellence to increase your results” - info@doortraining.com - Call us: +49 (0) 611 157 59 00 Thu, 24 Jun 2010 06:39:32 +0000 http://wordpress.org/?v=abc en hourly 1 Contact Center EUT – Effective Utilisation of IT Systems http://www.doortraining.com/eut-effective-utilization-of-it-systems%c2%ae-in-your-contact-center/ http://www.doortraining.com/eut-effective-utilization-of-it-systems%c2%ae-in-your-contact-center/#comments Tue, 19 May 2009 08:14:35 +0000 aalmansa http://www.doortraining.com/?p=1173 http://www.doortraining.com/eut-effective-utilization-of-it-systems%c2%ae-in-your-contact-center/feed/ 0 Contact Center PTC – Process Toolkit for Management, Supervision and Control http://www.doortraining.com/ptc-process-toolkit-for-management-supervision-and-control%c2%ae-in-your-contact-center/ http://www.doortraining.com/ptc-process-toolkit-for-management-supervision-and-control%c2%ae-in-your-contact-center/#comments Tue, 19 May 2009 08:01:34 +0000 aalmansa http://www.doortraining.com/?p=1157 http://www.doortraining.com/ptc-process-toolkit-for-management-supervision-and-control%c2%ae-in-your-contact-center/feed/ 0 Contact Center PTEx – Process Toolkit for Customer Experience Management http://www.doortraining.com/ptex-process-toolkit-for-customer-experience-management%c2%ae-in-your-contact-center/ http://www.doortraining.com/ptex-process-toolkit-for-customer-experience-management%c2%ae-in-your-contact-center/#comments Tue, 19 May 2009 07:42:23 +0000 aalmansa http://www.doortraining.com/?p=1151 http://www.doortraining.com/ptex-process-toolkit-for-customer-experience-management%c2%ae-in-your-contact-center/feed/ 0 Contact Center MOR-Mission, Organizational Structure & Role Definitions http://www.doortraining.com/mor-mission-organizational-structure-role-definitions%c2%ae-in-your-contact-center/ http://www.doortraining.com/mor-mission-organizational-structure-role-definitions%c2%ae-in-your-contact-center/#comments Tue, 19 May 2009 07:11:06 +0000 aalmansa http://www.doortraining.com/?p=1143 http://www.doortraining.com/mor-mission-organizational-structure-role-definitions%c2%ae-in-your-contact-center/feed/ 0 Connecting People to People http://www.doortraining.com/connecting-people-to-people/ http://www.doortraining.com/connecting-people-to-people/#comments Tue, 19 May 2009 06:52:31 +0000 aalmansa http://www.doortraining.com/?p=1138 http://www.doortraining.com/connecting-people-to-people/feed/ 0