A razor-sharp X-ray picture of your people, your management, your market, your sales organisation, as a starting point for an implementation plan that will lead to a dramatic improvement in sales performance.
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The Call Centre is the organised telephone hub where most inbound and outbound calls are made by different teams. It is the stage on which the outbound agent performs his or her daily work. Often, the outbound agents work... »»
In order to function successfully within a Call Centre it is important that callers are assisted in a pleasant and effective manner and, where possible, are prompted to (maximum) action. Communicating with insight and customer... »»
Companies and organisations are more and more conscious that offering good quality products or services is not enough to gain and keep satisfied customers. The service, support, and after sales that are offered are playing... »»
Call Centres are appearing like mushrooms coming out of the ground. No organisation can do without one anymore. An important reason why every organisation needs a Call Centre Station is that a Call Centre Station can produce... »»
How often do you grab a proposal that grabs you? Most proposals contain excessive information and are not to the point, let alone effective. Writing effective proposals is an art not many people master. However, it is something... »»
What is the ultimate high in selling? Selling at times when the market manifests itself in its purest form, “The Exhibition”. The supply demands attention and the demand presents itself. In this game of supply and demand... »»
The first decennium of the 21st Century will see a decrease in the number of sales representatives. That is why internal sales and after-sales employees need to adopt a more active collaborative team approach towards the... »»
You are about to visit a customer and wonder, “How can I double my turnover with this customer?” This thought forms the basis of the Sales Effectiveness training course. Getting to know your customer’s potential and... »»
