NEWAYS INITIATES CALL CENTRE TRAINING

Since 1992, Neways International has formulated and distributed innovative products in the domains of nutritional, personal, and household care. Operating in 29 countries, their expansive network consists of over 500,000 independent distributors, worldwide.

GETTING STARTED

In February 2008, DOOR Germany initiated their relationship with NEWAYS GmbH, the German subsidiary of Neways International, based in Wiesbaden.

For this particular session, DOOR Germany delivered Call Centre Inbound training to Neways’ Customer Service team. Through a meeting with their CEO and their Customer Service Team manager, our German Franchisee was able to tailor a programme that was essentially guaranteed success. DOOR Germany also had the aide of an internal Neways team meeting to discover the participant’s expectations.

EXPECTATIONS MORE THAN MET

According to Kerstin Reis, team manager, the training was by all accounts successful, “Our expectations are more than met. The training covered the important issues efficiently, the heterogeneous experience levels were integrated and the team gained a deeper understanding of the important factors in customer service centres. This training will improve our service quality.”

These words are a testament to yet another successful training programme built from the solid foundation of our strong curricula and delivered by one of our best Trainiers and Master Trainers, Martin Maglia. Having proved DOOR´s professionalism and training expertise in the sales area, we will strive for a European (and soon enough, international) contract with NEWAYS.